Turn quiet dates into high-value bookings with well-timed, well-targeted email campaigns.
Even during high season, demand isn’t perfectly even. Week nights, last-minute cancellations, or unbooked suites can create revenue gaps and for independent and luxury hoteliers, every room night counts.
The good news? A strong hotel Email marketing is one of the most effective and underutilised tools to fill short-term availability with minimal cost. Here's how to do it right.
1. Use Your Data to Spot the Gaps and the markets likely to respond to fill them
Before you hit send, know what you’re solving for and who you’re best to target. Look at your PMS and implement hotel CRM strategies to identify the right audiences. This will help you target the right audience with the right message - not a generic blast.
2. Segment Your Audience Thoughtfully
Avoid sending every message to your full list. Instead, break down your database into strategic and effective hotel guest segments, which drives higher email engagement and conversions, such as:
Local/regional subscribers for last-minute staycation deals
Loyal past guests for exclusive offers
Enquiries from past event attendees who may be interested in a return visit
Families or couples based on past stay patterns
The more relevant the message, the higher the open and conversion rate.
3. Craft a Clear, Compelling Offer
Make it simple and time-sensitive.
Examples:
“Midweek Escape: 20% Off Sunday–Wednesday in July”
“Last-Minute Luxury – Upgrade on Us This Weekend Only”
“Flash Sale: Save on Suites This Week”
These last-minute hotel deal marketing tactics help fill unbooked suites quickly. To increase direct hotel bookings, make sure the offer and path to purchase are crystal clear. Don’t forget to highlight the value of booking direct: complimentary perks, flexible cancellation, or free breakfast.
4. Drive to a Seamless Booking Experience
Email is just the start; the landing experience matters too.
Link directly to the booking engine, with pre-selected dates if possible
Reiterate the offer and value on the landing page
Keep the booking journey short and mobile-friendly
Guests should be able to book in under 2 minutes, especially on mobile.
5. Measure, Test, Refine
Track:
Open and click-through rates
Bookings and revenue generated
Which offers and subject lines perform best
Then use these insights to inform your next campaign.
The Bottom Line
Email marketing doesn’t just fill rooms; it builds brand loyalty, rewards past guests, and boosts direct revenue without relying on OTAs.
At Aró Digital Strategy, we help hotels craft email strategies that align with real-time availability, brand tone, and direct booking goals—ensuring your message lands in the right inbox, at the right time, with the right call to action.
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