Thursday, 21 October 2021

Success Story: Hayfield Manor Hotel, Cork


Set in the undeniably gorgeous location of the South West corner of Cork, the 5-star luxury Hayfield Manor Hotel is known for its hospitality and customer service. 

The 2012 winner of the Conde Nast Reader’s choice award is an experience in the visit itself. 

The history of the estate dates back to 1800s when it was a residence for a couple with their children. 

It was later owned by the famous Cork Merchants, the Musgrave family until the Scally Family took over the estate to build this gorgeous Hotel in 1995. 

Since its opening in 1996, Hayfield Manor hotel has set the standard for a 5-star luxury experience for its guests and customers. 

The Scally family has honoured the beautiful and traditional interiors of the estate that can be seen within the different aspects of the property.

The family-owned independent Hotel is an absolute delight for newly engaged couples looking for a quiet yet striking wedding location. 


Hayfield Manor describes itself as a place of “welcome and relaxation”, where the staff are warm and extremely dedicated to delivering a high-class luxury experience for each of its guests. 

Hayfield Manor has gained international recognition for service and quality by having its name in Ireland’s Blue Book and being recognised by some of the most prestigious awards in the Hospitality Industry like Conde Nast Travellers Choice Award, TripAdvisor Traveller’s Choice Award and many more.

The luxury hotel lives up to the guest expectation at every aspect of the service. 

The ‘beautique’ spa at Hayfield Manor offers a wide range of treatments for both men and women to experience a perfect day of relaxation away from the hustle and bustle of the city. 

There are several beautifully designed treatment rooms in the Spa that can be booked for individual treatments for a soothing experience. 

Guests can also enjoy a warm relaxing swim in the indoor heated pool at the Spa.

Perrots Garden Bistro, a 2 AA rosette restaurant at the property, is the perfect location for a scrumptious meal with your family, friends, or colleagues. 

The Orchid’s Restaurant is located in the private gardens of the Hotel and offers award winning dining experience with gorgeous views. 

Hayfield Manor has put a huge effort into maintaining a brilliant customer experience from the moment the guest thinks about arriving at the property. 

The website of the hotel is beautifully designed to reflect the originality of the Hotel, with an easy customer navigation panel. 

While the first-time guests can easily locate all information about the hotel on the website with pleasing colourful and easy to load pictures, guests who are aware of the Hotel’s brilliance can quickly book a room directly from an open booking panel on the very first page of the website. 

A hotel video on the website increases customer satisfaction and conversion rates by approximately 25%. 

Hayfield Manor take full advantage with a sneak peek video of the hotel on the landing page. 

The Hotel website is fully optimised for mobile users and has a load speed of 2.3 seconds which is ideal for maximum engagement and conversion. 

The images are properly resized on the website for a better user experience. 

According to our research, website visitors are 40% more likely to convert if a website is personalised for customer experience. 


Hayfield Manor has made sure that the website features content on all their important business segments from accommodation to dining and from Christmas to weddings. 

Hayfield Manor excels in all aspects of customer service and experience and has maintained this since the launch of the hotel. 

They have seized each opportunity to make their customers feel welcome and that is what makes this luxury 5-star hotel stand out from the crowd.